All pieces are hand-made to order
Please allow 4-7 business days for your order to be shipped out so please keep this in mind when purchasing.
Made in Adelaide 


Shipping 
Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. 

International Shipping
Important Notes; Duties and taxes are NOT included in the total at check out.

We ship Sendle to all countries outside of Australia and New Zealand for a flat rate of $20AUD. Shipping times may vary.

Our prices are not inclusive of any taxation of customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.

Please ensure your delivery address is correct, reachable & secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. 

All items are posted directly through Sendle with tracking available.

Exchanges

If for any reason you’re not completely satisfied with your purchase, please contact us within fourteen days of receiving your order. All returns and exchanges must be in their original, unworn condition.

Please e-mail an image of your damaged jewellery to bonarajewels@outlook.com to discuss possible options.

Refunds
Due to the uniqueness, materials and made to order approach all items are final sale and non refundable.

Please also note that most of our jewellery is delicate and fragile. We kindly offer warranty up to 1 year from date of purchase. Post 1 year warranty will incur a fee.

Please follow our care guide for long lasting jewellery.

**Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.